SHIPPING POLICY

 

Who We Are

Sweet Selene ("we," "us," or "our") operates the website sweetselene.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders within Australia.

Shipping Range

• Delivery Area: We currently ship within Australia.
• International Shipping: We are considering expanding to international delivery in the future.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Cut-off Time: Orders placed before 2:00 PM AEST will be processed the same day; those placed after will be processed the next business day.
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 3-7 business days after processing, depending on your location.

Shipping Process

• Courier Services: We use reliable carriers such as Australia Post and Aramex for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

For detailed return instructions, please refer to our Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

• Email: support@sweetselene.com